Customer Services - we are here to help

     

    Orders & Delivery

  • Free UK Delivery

    Divine Trash provide FREE delivery on all standard UK orders. Orders placed before 4pm are usually dispatched the same day.

  • What delivery options are available?
    • Free Delivery - Royal Mail - First Class

      As part of our First Class service goods are aimed to be delivered on the next working day following dispatch. This service will usually require a signature upon the receipt of goods.

      Royal Mail aim for next working day delivery with this service (including Saturdays) but they do not guarantee it.

    • Royal Mail Special Delivery Guaranteed Next Day

      Although over 98% of our orders arrive the next working day, for piece of mind you can upgrade to ensure next day delivery is guaranteed.


  • Where can I see my orders?

    To see your orders, simply login to your account by clicking the "Login" link at the top right of the page. If you don't have an account you can register by clicking the "Create an account" link in the middle of the screen.

    Once you have logged in to your account, you will be sent to your account dashboard. Here you can see all of your recent orders or by clicking on the "View all" link in the top right of your order list.

  • Can I track my order?

    We usually supply tracking numbers by e-mail which you can use to track where your parcel is.

    You can also see the status of your orders when logged in to your account by clicking on the "View order" link to the right of the order screen on your account dashboard. You can also view any tracking references allocated to the orders.

  • What do I do if I have ordered the wrong item?

    Please contact us as soon as possible so that we may be able to stop the order being dispatched. If it has left the warehouse we would require you to return it at your cost.

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    Shipping

  • Where do you ship to?

    We currently ship worldwide to almost any destination

  • How much is shipping?

    Standard Shipping within the UK/Ireland is free of charge. You can choose a Guaranteed Next Day Delivery service within the UK/Ireland for a premium of £4.95.

    Republic of Ireland and Europe charge is £8.95 and £14.95 to all other worldwide destinations.

  • How do I change my shipping address?

    To change your shipping address, you can do this two ways. Simply select "Ship to different address" when checking out.

    You can also make these changes in your account. Login to your account by clicking the "Login" link at the top right of the page. Down the left naviagation is all your account details inluding "Address book" this is the where you are able to go in and amend your address details. If you don't have an account you can register by clicking the "Create an account" link in the middle of the screen.

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    Payment

  • Payment Options

    We currently accept payments via;

    • Visa Debit or Credit cards
    • Mastercard
    • Maestro
    • American Express
    • PayPal
    • Google Wallet (formerly Checkout)
    • Amazon Payments
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    Returns

  • Free Returns

    If your original order exceeds £50 or €50 we will pickup the return postage charge should you wish to return any products within the order. You must notify us within 14 days by email and we will then arrange a Pre-paid postage label and email this to you so you can return the item(s) via any Post Office.

  • Money Back Guarantee

    Divine Trash offer a 14 day returns policy. In order to guarantee your refund please ensure all items are returned within this time in a salable condition in the original packaging with tags still attached.

    More information is available here...

  • How do I return a product?

    We suggest you return your item via a tracked service in order for you to ensure that your order reaches us. Once we receive the order we will process the refund with 48 hours. Please ensure you return it to us with a clear copy of your name, address and order number (this will be on the delivery note) in order for us to process your refund on time. Where possible please fill in the feedback form as to why you are returning the item.

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    Telephone help

  • How do I return a product?

    For queries relating to an order you have placed with us, including returns, please have your order number ready when calling. You can call our Customer Services Team on 0845 805 4706

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    General Information

  • Do you have a shop?

    Yes, we have a store in Buxton, Derbyshire.

  • Can I collect my order from a store?

    Yes, simply select the 'Collect from Buxton Store' when checking out. This is a free service

  • How are my details kept safe & secure?

    We use a server certificate (also known as a GoDaddy) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions of any sensitive data.

  • Do you offer coupons / discounts?

    We do run marketing campaigns from time to time which will have voucher codes you can add at the checkout. Please note that voucher codes cannot be redeemed against products supplied by some of our Manufacturers. A message will be displayed on the basket page to let you know when this applies. All voucher and promotion codes have to be used at checkout and will not be redeemable once the order has been placed.

    We occasionally offer our customers £5 off their first order with divinetrash.co.uk. Customers must be account holders to redeem this offer. The code is style5 and can only be added when you have created an account and have items in your basket. The minimum order amount is £30 to redeem this offer.

  • Can you send me a brochure?

    We do not have brochures as we are an internet/store based company and everything we have available is listed on our website.

  • Still need help?