Security policy
Payment options
Contact Us
Terms & Conditions
Delivery
Making an order
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Security policy |
Your security is very important to us. We use a 128 bit SSL certificate to maintain your data security and privacy, provided by COMODO.
COMODO is a global provider of digital certificate products, services and solutions that create security, privacy and authentication in electronic commerce.
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Payment options |
We will ask you to register with us informing us of the address your card is registered to and where you want your order delivered, if different. This will then allow you to choose a password creating a personal account which you can view every time you shop with us. Payment will only be taken when your order is placed, we will then email you to confirm the order.
We accept secure online payments from all major debit and credit cards. A highly secure service is provided where your details are not held on our database.
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Contact Us |
If you would like to contact us for whatever reason please get in touch using one of the following;
Telephone: 01298 79555
Email: sales@divinetrash.co.uk
Address: 19 High Street, BUXTON, Derbyshire SK17 6ET
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Terms & Conditions |
(Your statutory customer rights are not affected.)
Definitions
Seller means Divine Trash Limited (19 High Street, Buxton, Derbyshire, SK17 6ET UK) and the company's web site www.divinetrash.co.uk.
Customer means the person or company to whom this document is addressed.
1. GENERAL
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Divine Trash, to the buyer hereafter referred as the Customer.
2. PRICE
2.1 All prices are quoted in British Sterling and are inclusive of VAT (IF APPLICABLE) (as may be prescribed by law from time to time), unless otherwise specified.
2.2 All prices are inclusive of postage and packing, unless otherwise stated.
3. PAYMENT
3.1 Payments must be made in British Sterling unless otherwise specified, and by one of the following payment methods
· Major credit cards as listed: Visa, MasterCard, Delta, American Express, Switch and Visa Electron
· Cheques made payable to Divine Trash.
· Postal orders made payable to Divine Trash.
Your card is charged when your package is shipped.
4. PASSING OF PROPERTY
Divine Trash shall retain the property of the goods until full payment has been made by the customer and has been received
5. PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6. DELIVERY
6.1 Delivery dates:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 1 working day. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. Divine Trash cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.
6.2 SHIPPING
Divine Trash ships only within the United Kingdom at this time
Orders will be shipped via Recorded Delivery, Royal Mail Service. Most packages arrive within 5 business days. Divine Trash have the right to fluctuate these prices in proportion with their costs for shipping.
6.3 PASSING OF RISK
In the event of an order being lost by a third party, Divine Trash bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to Divine Trash trading address (see clause 13).
Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of either of the above, Divine Trash will forward a claim to Royal Mail on the behalf of the customer. Before this can be processed, Divine Trash will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.
This is not a guarantee and Divine Trash have the right to refuse any application. Any refund/exchange given is at the discretion of the management of Divine Trash. Failure to give accurate information while making a claim may lead to a prosecution from Royal Mail.
7. ACCEPTANCE
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Divine Trash shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
8. RETURNS PROCEDURE
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Divine Trash will not accept any returned goods should the return not follow the aforementioned return procedure.
8.2 The Customer must send all returns within 14 days of receipt to;
Returns Dept, Divine Trash, 19 High Street, Buxton, DERBYSHIRE SK17 6ET.
Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained.
8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Divine Trash before the refund or replacement can be issued.
8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to Divine Trash before the partial refund can be issued.
8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur a shipping charge of £2.00), or to refund the original payment minus shipping charges.
9. CANCELLATIONS
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made via Divine Trash’s cancellations email address cancellations@divinetrash.co.uk. If the goods have already been despatched, Divine Trash cannot refund any monies spent on postage & packaging. (clause 8.2 & 8.4)
10. PRIVACY POLICY
Any information passed through to fragranceonline.co.uk is via a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing at our registered office (please see below) or to info@divinetrash.co.uk.
Please note, credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. These may be used for marketing purposes by Divine Trash or any associated companies. Customers will not be sent 'spam' e-mail. Should any customer not want their details used for marketing purposes, please tick the relevant box at the checkout or request to be removed at info@divinetrash.co.uk.
10. LICENCE AGREEMENT
The Customer shall respect all licence agreements delivered by the copyright owners. Divine Trash cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on www.fragranceonline.co.uk belong to their registered owners and must not be copied without prior permission.
11. LAW
These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
12. REGISTERED ADDRESS
19 High Street, Buxton, DERBYSHIRE SK17 6ET
E: info@divinetrash.co.uk
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Delivery |
UK AND NORTHERN IRELAND ORDERS:
We currently only deliver to the UK. Your order will be despatched using either Royal Mail First Class Recorded Delivery or by courier depending on weight and size.
Before completing your preferred delivery address, please make sure that someone will be there to sign for the package.
The Royal Mail or courier will only redeliver the package ONCE free of charge if you are out when they call.
Delivery is FREE for all UK orders.
Stock orders made Monday to Friday before 4pm, are despatched on the same day.
Stock orders made after 4pm and at weekends / bank holidays may take a day longer to arrive with you. Stock availablilty may also delay some deliveries.
We aim to deliver within 2-4 working days of your order being placed.
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Making an order |
Shopping at Divine Trash is easy. Just browse the store using our product and brand links.
"What's new" and "Special offer" helps you find the newest fashions we have in store and keeps you up to date with the latest offers.
If there is a particular product you are looking for, try using the search box and it will take you straight to your product.
When you have found something you like, just select the colour and size required and it will be added to your basket. Products can be added or changed at any time so you can continue shopping at your leisure.
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